We Listen

Grand Mercure Nelson Monaco is always looking for ways to improve

We take our guest reviews and customer feedback very seriously. Here's an example of some feedback we received and how we responded.

AnnieB stayed in May 2017 and wrote the following review on Trip Advisor:

“Spent two nights here an amazing place - rooms small but warn and décor superb - ducks on our room in the mornings from the pond in the garden. Spotlessly clean - good array of coffee teas etc and toiletries too. Would thoroughly recommend."

We responded as follows:

"Hi there Annie B

Thanks for your review of the Grand Mercure Nelson Monaco, it sounds like you stayed in one of our boutique hotel rooms in the same building as reception; it's great to read you found your accommodation spotlessly clean and that you enjoyed the amenities provided.

Thanks for the recommendation, we look forward to welcoming you back again in the future.

Warm regards
Nick
On behalf of the entire team at the Grand Mercure Nelson Monaco"

Here's what some of our guests have had to say

“Fantastic and lovely place. Looks miniature English village, complete with duckpins and village green. Very comfortable cottages with all mod cons. Restaurant top notch. Highly recommend.”

Review by Adam Jang-Jones (July 2015 via Google Reviews)

"This was an ideal cottage for a family. Lots of room, a great pool and quaint and suitable furnishings. The open fire added to the charm and the restaurant on site served great food with prompt service. I wish that we had stayed for more than one night!"

Review by Spayne0 (January 2016 via Trip Advisor)

"This is a hotel experience like no other. We stayed in a cottage! There were so many lovely details; a large bathroom with spa bath, a welcoming four poster bed and a patio with a stream next to it at the back of the property. The onsite restaurant was very good and the massages... were wonderful."
Review by Dawn from the United Kingdom (January 2016 via booking.com)

"Beeeautiful resort, well kept, well designed, cosy cottages, good quality throughout. One feels welcome and at home the moment you walk through the door, with a lovely gas fireplace at the switch of a button! ♡ English country style. Washing machine and dishwasher an added bonus."

Review by Deidré Loubser (May 2015 via Facebook)

Check out the latest reviews

Trip Advisor

The majority of the Trip Advisor community rate us as a "Excellent".

Expedia

90% of guests recommend Grand Mercure Nelson Monaco

Booking.com

100% verified reviews from real guests, about real stays

Facebook

Overall a rating of 4.5 out of 5 stars from more than 90 reviews

Grand Mercure Nelson Monaco is committed to continuous improvement. Our staff read every guest review and respond when it's appropriate.