Grand Mercure Nelson Monaco is always looking for ways to improve
We take our guest reviews and customer feedback very seriously. Here's an example of some feedback we received and how we responded.
AnnieB stayed in May 2017 and wrote the following review on Trip Advisor:
“Spent two nights here an amazing place - rooms small but warn and décor superb - ducks on our room in the mornings from the pond in the garden. Spotlessly clean - good array of coffee teas etc and toiletries too. Would thoroughly recommend."
We responded as follows:
"Hi there Annie B
Thanks for your review of the Grand Mercure Nelson Monaco, it sounds like you stayed in one of our boutique hotel rooms in the same building as reception; it's great to read you found your accommodation spotlessly clean and that you enjoyed the amenities provided.
Thanks for the recommendation, we look forward to welcoming you back again in the future.
Warm regards
Nick
On behalf of the entire team at the Grand Mercure Nelson Monaco"
Thanks for your review of the Grand Mercure Nelson Monaco, it sounds like you stayed in one of our boutique hotel rooms in the same building as reception; it's great to read you found your accommodation spotlessly clean and that you enjoyed the amenities provided.
Thanks for the recommendation, we look forward to welcoming you back again in the future.
Warm regards
Nick
On behalf of the entire team at the Grand Mercure Nelson Monaco"
