Grand Mercure Nelson Monaco is always looking for ways to improve
We take our guest reviews and customer feedback very seriously. Here's an example of some feedback we received and how we responded.
EmeliaP stayed in February 2017 and wrote the following review on Trip Advisor (posted 13 February, 2017):
“When I left Wellington for a week in the Nelson region, they were running a special since it was off season. I decided to splurge and go for an actual resort over a hostel. So worth it! It was so incredibly relaxing. Across from a gorgeous walkway along the water, with an on site pool, restaurant and spa/salon, maybe 7 minutes from Nelson downtown and a few other beaches, I was so very relaxed and happy to be there. Nelson is an awesome town, and the Monaco is gorgeous! It has high quality service and cleanliness. I plan to travel here and stay again!”
We responded as follows:
Hi there Emelia
Wow, what a lovely review... we're pretty stoked that you so enjoyed your visit to Nelson/Monaco and your stay with us - we look forward to seeing you again in due course!
The Grand Mercure Nelson Monaco is a great place to relax and unwind, being away from the busy cbd - next time you come, you might like to hire one of the bicycles available from reception and cycle the Nelson Tasman Great Taste Trail... the route (quite literally) passes by our front entrance.
on behalf of the entire team at the Grand Mercure Nelson Monaco